Shipping Policy

Last updated: September 8, 2026

This Shipping Policy applies to orders placed directly through FaithCulture.ca.

Where We Ship

We currently ship to addresses in Canada and the United States.

Orders may be produced or fulfilled by trusted production and fulfillment partners in Canada or the United States depending on the product and destination.

Processing Times

Made-to-order items: Usually 2 to 5 business days before dispatch.

Ready-to-ship items: Usually 1 to 2 business days before dispatch.

Processing begins after your order is confirmed. During high-volume periods, processing may take longer.

Estimated Delivery After Dispatch

Canada: Approximately 2 to 8 business days.

United States: Approximately 3 to 8 business days.

Delivery times are estimates and are not guaranteed. Weather, carrier delays, customs processing, peak seasons and other circumstances outside our reasonable control may affect delivery.

Shipping Rates and Promotions

Available shipping rates are shown at checkout based on your order, destination and available shipping service.

If a free-shipping promotion or threshold is active, it will be displayed on the website or at checkout.

Tracking

When your order ships, we will send you a shipping confirmation email with tracking information.

Carrier tracking may take some time to update after the shipping label is created.

Split Shipments

Orders containing multiple products may arrive in more than one package because items can be produced or fulfilled at different facilities.

If this happens, you may receive separate tracking information for each parcel.

Address Changes and Cancellations

If you need to change your shipping address or cancel an order, contact hello@faithculture.ca as soon as possible.

Changes or cancellations can only be guaranteed before an order enters production or is dispatched. Once production or shipping has begun, changes may no longer be possible.

Incorrect, Unclaimed or Undeliverable Packages

Please check your shipping address carefully before placing your order.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect the parcel, additional shipping charges may apply if the order needs to be shipped again.

Duties and Taxes

Applicable taxes are shown or calculated at checkout where possible.

If customs, a carrier or another authority assesses duties, import taxes or handling fees that were not collected at checkout, those charges are the responsibility of the recipient.

Questions

For shipping questions, contact hello@faithculture.ca.