Return and Refund Policy

Last updated: September 8, 2026

We want you to feel confident ordering from Faith Culture. This Return and Refund Policy applies to purchases made directly through FaithCulture.ca.

30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused

• Unworn and unwashed, where applicable

• In the same condition in which you received it

• Returned with tags and original packaging where applicable

You will also need your order number or other proof of purchase.

How to Start a Return

To request a return, email hello@faithculture.ca with:

• Your order number

• The item or items you would like to return

• The reason for the return

Please wait for us to confirm that your return is eligible and provide return instructions before sending the item.

Do not send a return to the business address listed on our website unless we specifically instruct you to do so. Because our products may be fulfilled by different production partners, the correct return address can vary by product.

Items returned without first requesting a return may not be accepted.

Return Shipping

For ordinary returns, such as a change of mind, sizing preference or choosing a different product, return shipping is paid by the customer.

We recommend using a tracked shipping service and keeping your tracking information until your return has been completed.

If the return is required because you received a damaged, defective or incorrect item, Faith Culture will cover any required return or replacement shipping.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or you receive the wrong product, contact us at hello@faithculture.ca within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging where relevant

Once we review the issue, we will determine the appropriate solution, which may include a replacement or refund.

If the issue is confirmed, Faith Culture will cover any required return or replacement shipping.

Items That Cannot Be Returned

The following items are not eligible for return:

• Personalized or custom-made products, unless they arrive damaged or defective

• Digital products or downloads

• Gift cards

• Items clearly marked Final Sale

• Items that have been worn, washed, used or altered

• Items damaged after delivery through misuse or improper care

If you are unsure whether your item is eligible for return, contact us before sending it back.

Sale Items

Items purchased during a promotion or sale may still be eligible for return unless the product was specifically identified as Final Sale at the time of purchase.

Exchanges

If you would like a different size, colour or design, the fastest option is to:

1. Place a new order for the item you want.

2. Request a return for the original item.

The original item must still meet the return eligibility requirements above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Original shipping charges are not refundable unless the return is due to:

• A damaged or defective item

• An incorrect item

• An error by Faith Culture

After we issue your refund, your bank, credit card company or payment provider may take approximately 3 to 10 business days to post the credit to your account.

If you have not received your refund after this processing period, please contact your payment provider first and then email us at hello@faithculture.ca if you still need assistance.

Orders Returned Because of an Address Issue

Please check your shipping address carefully before submitting your order.

If an order is returned because of:

• An incorrect or incomplete address

• Refusal of delivery

• Failure to collect a package

• Another issue outside Faith Culture's control

additional shipping charges may apply if you would like the order sent again.

Gifts

If you received an item as a gift, contact us before returning it.

Where appropriate, we may provide store credit after the returned item has been received, inspected and approved.

Third-Party Marketplace Orders

If you purchased a Faith Culture product through a third-party marketplace or platform rather than directly through FaithCulture.ca, the return and refund policy of the marketplace where you placed the order applies.

Please begin your return through that platform.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Contact Us

For questions about returns, exchanges or refunds, contact:

Faith Culture
Email: hello@faithculture.ca
Website: FaithCulture.ca