Do you ship within Canada and the USA?Â
Yes. We ship locally within Canada and the United States. Orders are usually processed in 1 to 3 business days. Most Canadian deliveries arrive in 3 to 8 business days after processing. USA deliveries usually arrive in 5 to 12 business days. Final delivery estimates appear at checkout.
How do I track my order?
Visit our Order Tracking page and enter your order number and email address. A tracking link is also emailed to you as soon as your order ships.
What is your processing and shipping time?
Most orders are processed in 1 to 3 business days. Delivery times depend on the destination and the carrier selected at checkout.
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in original condition. Start your return by emailing hello@faithculture.ca with your order number. See our Refund Policy page for full details.
What if my item arrives damaged or defective?
Email: hello@faithculture.ca within 7 days of delivery with photos and your order number. We will replace or refund according to our policy.
Can I cancel or modify my order?
Email: hello@faithculture.ca as soon as possible. If your order has already shipped, we can no longer make changes.
Do you offer a first order discount?
Yes. First time customers get 10 percent off with code WELCOME10. Enter the code at checkout or visit https://faithculture.ca/discount/WELCOME10 to auto apply it.
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal. All payments are processed through secure checkout.
Do you offer gift wrapping or gift notes?
Gift wrapping is available on select items such as gift boxes during checkout. If the option appears, you can include a simple gift note.
Can I personalize a design?
We currently do not offer custom text or personalized designs. Our collection features ready to ship Christian mugs, scripture wall art, journals, totes, and apparel.
Where are your products made?
All designs are created in Canada. Production is handled by trusted partners to ensure quality and fast delivery locally for Canada and the USA.
Are your products eco friendly?
We strive to use responsible materials and packaging where possible. Check each product page for details such as paper type, inks, fabrics, or manufacturing notes.
What sizes and materials do you use?
Size charts and material details are shown on each product page. Posters list paper type and available sizes. Apparel pages include a size guide.
How do I care for my items?
Mugs are microwave and dishwasher safe unless noted. Apparel should be washed inside out in cold water and tumble dried low. Posters should be framed or kept away from moisture and direct sunlight.
Do you offer bulk or wholesale pricing for churches or organizations?
Yes. We support church groups and events with bulk pricing. Email: hello@faithculture.ca with product names and quantities for a custom quote.
Are taxes or import fees included?
Any applicable taxes are shown at checkout. If a carrier applies import or handling fees at delivery, those are the responsibility of the recipient.
What kinds of products do you sell?
Faith Culture offers Christian gifts and everyday essentials including Christian mugs, scripture wall art, journals, totes, candles, and apparel designed to inspire faith and gratitude.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media for new products, devotionals, and exclusive offers.
How do I contact customer support?
Email: hello@faithculture.ca or use the Contact Us form. We aim to reply within 24 business hours.
Wall Art and Scripture Prints
What materials and sizes are available?
Prints use high quality paper and fade resistant inks. Common sizes include 8 by 10, 11 by 14, 16 by 20, and 18 by 24.
How do I hang and care for wall art?
Keep out of direct sunlight and high humidity. Use included hardware when provided or quality wall hooks.
What is your shipping and returns policy for wall art?
Ships locally in Canada and the USA. Most orders dispatch in 2 to 5 business days. Unused items in original condition can be returned within 30 days of delivery.
Mugs and Drinkware
What materials and care are recommended?
Most mugs are ceramic. Many are dishwasher and microwave safe; hand washing helps preserve the print.
What sizes are available?
Common sizes include 11 oz and 15 oz. Capacity is listed on each product page.
What is your shipping and returns policy for mugs?
Ships from Canada and the USA in 2 to 5 business days. Unopened and unused mugs can be returned within 30 days of delivery.
Hoodies
How do the hoodies fit?
Most hoodies use a unisex fit. Check the size chart on each product page. For a relaxed look, consider one size up.
What materials and care are recommended?
Common blends are cotton and polyester. Wash cold with like colors. Tumble dry low or hang dry.
What is your shipping and exchanges policy for hoodies?
Ships locally in 2 to 5 business days. Size exchanges are welcome on unworn items within 30 days of delivery.
Phone Cases
What protection and materials do cases use?
Durable construction for daily use. Many styles combine a rigid back and flexible sides for shock absorption.
How do I choose the right model?
Select your device on the product page. If unsure, check your phone settings for the exact model name.
What is your shipping and returns policy for cases?
Ships locally in 2 to 5 business days. Unused cases can be returned within 30 days of delivery.
Candles
What wax and fragrance do you use?
Soy based wax with fragrance oils. Scent notes are listed on each product page.
What are the burn and care tips?
Trim wick to one quarter inch before each burn and let the first burn reach the edges. Never leave a burning candle unattended.
What is your shipping and returns policy for candles?
Ships locally in 2 to 5 business days. Unused candles in original packaging can be returned within 30 days of delivery.
Journals
What paper and formats do you offer?
Quality paper for everyday pens and markers with lined, dot grid, or blank pages in common sizes like A5 and 6 by 8 inches.
How should I care for journals?
Store flat and keep away from moisture. Use gentle bookmarks to avoid creases.
What is your shipping and returns policy for journals?
Ships locally in 2 to 5 business days. Unused journals in original condition can be returned within 30 days of delivery.
Notebooks
What bindings and paper types do you offer?
Coil bound and perfect bound formats with smooth paper for everyday writing.
What sizes and page counts are available?
Popular sizes include A5 and letter friendly formats. Page counts are listed on each product page.
What is your shipping and returns policy for notebooks?
Ships locally in 2 to 5 business days. Unused notebooks in original condition can be returned within 30 days of delivery.
Hats
How do hats fit and how should I care for them?
Most styles are adjustable with strap or snapback. Spot clean with a damp cloth and reshape while drying.
What materials are common?
Cotton and twill are common across styles.
What is your shipping and exchanges policy for hats?
Ships locally in 2 to 5 business days. Hats must be unworn with tags for returns or exchanges within 30 days of delivery.
Tees
How do tees fit?
Unisex fit on most styles. Check the size chart. For a relaxed look, consider one size up.
What materials and care are recommended?
Cotton or cotton polyester blends. Wash cold with like colors. Tumble dry low or hang dry.
What is your shipping and exchanges policy for tees?
Ships locally in 2 to 5 business days. Unworn items can be returned or exchanged within 30 days of delivery.