Orders and Shipping
Where do you ship?
We currently ship to addresses in Canada and the United States.
How long does it take before my order ships?
Made-to-order items usually take 2 to 5 business days before dispatch. Ready-to-ship items usually take 1 to 2 business days before dispatch.
During high-volume periods, processing may take a little longer.
How long does delivery take after dispatch?
Estimated delivery after dispatch is:
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Canada: approximately 2 to 8 business days
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United States: approximately 3 to 8 business days
Delivery times are estimates and are not guaranteed. Carrier delays, weather, customs processing and peak seasons may affect delivery.
How do I track my order?
When your order ships, we will email you a shipping confirmation with tracking information.
Carrier tracking may take some time to update after the shipping label is created.
Why did only part of my order arrive?
Some orders may arrive in more than one package because products can be produced or fulfilled at different facilities.
If your order is split into multiple shipments, you may receive separate tracking information for each parcel.
Can I cancel or change my order?
Email hello@faithculture.ca as soon as possible.
Changes and cancellations can only be guaranteed before the order enters production or is dispatched. Once production or shipping has started, changes may no longer be possible.
For complete shipping information, see our Shipping Policy at /policies/shipping-policy and our Shipping and Returns page at /pages/shipping-returns.
Returns and Refunds
What is your return policy?
You may request a return within 30 days of delivery.
Eligible items must be unused, unworn and unwashed, and in the same condition in which they were received, with tags and original packaging where applicable.
What if my item arrives damaged, defective or incorrect?
Email hello@faithculture.ca within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the packaging where relevant
If the issue is confirmed, we will arrange an appropriate replacement or refund and cover any required return or replacement shipping.
Who pays return shipping?
For ordinary returns, return shipping is paid by the customer.
If the return is required because you received a damaged, defective or incorrect item, Faith Culture will cover any required return or replacement shipping.
We recommend using a tracked shipping service when returning an item.
How do exchanges work?
If you would like a different size, colour or design, the fastest option is to place a new order for the item you want and request a return for the original item.
The original item must still meet our return eligibility requirements.
For complete return and refund information, see our Refund Policy at /policies/refund-policy.
Products and Payments
Where are your products made?
Faith Culture designs are created in Canada.
Production and fulfillment are handled by trusted partners in Canada or the United States depending on the product and destination.
Where can I find sizing, material and care information?
Check the individual product page for available sizes, materials, care instructions and other product-specific information.
Can I personalize a product?
We do not currently offer custom text or personalized designs unless a product page specifically states that personalization is available.
What payment methods do you accept?
Available payment methods are shown securely at checkout and may vary depending on your device, location or market.
Do you offer a first-order discount?
First-time customer offers may be available through our email sign-up form or other on-site promotions.
When an offer is active, enter the applicable discount code at checkout and review any terms shown with the promotion.
Are taxes or import fees included?
Applicable taxes are shown or calculated at checkout where possible.
If customs, a carrier or another authority assesses duties, import taxes or handling fees that were not collected at checkout, those charges are the responsibility of the recipient.
Do you offer bulk ordering for churches or organizations?
Yes. For larger orders, email hello@faithculture.ca with the products and quantities you are considering.
We will let you know what options are available.
Contact
How do I contact Faith Culture?
Email hello@faithculture.ca or use our Contact page
We typically respond within one business day.