What is your return policy for apparel and merchandise?
We accept returns within 30 days of the purchase date for items that are unused and in their original condition. Please review our detailed return policy for more information.
How can I track my order's status?
You can easily track your order by visiting the "Order Tracking" page on our website. Simply enter your order number and email address to get real-time updates.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options such as PayPal and Apple Pay for your convenience.
Do you offer gift wrapping services for gift boxes?
Yes, we offer gift wrapping for select items, including our gift boxes. You can choose this option during the checkout process for a beautifully wrapped gift.
Can I customize the designs on the different products I order?
Currently, we offer a selection of pre-designed products with Christian themes. We do not offer customization services, but we're confident you'll find a design that speaks to you.
Are your products made with eco-friendly materials?
We are committed to sustainability and strive to use eco-friendly materials whenever possible. Check the product descriptions for information on specific items.
What is the shipping time for my order?
Shipping times vary depending on your location and the products you've ordered. Typically, orders are processed and shipped within 2-3 business days. You can view estimated delivery times during checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary, so please check the shipping information during checkout for details.
Can I cancel or modify my order after it's been placed?
To cancel or modify an order, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be cancelled or modified.
How can I contact your customer support team for further assistance?
You can reach our customer support team via email at hello@faithculture.ca or by using the "Contact Us" form on our website. We aim to respond to inquiries within 24 hours.
Can I request a personalized message on a gift item, like a journal or mug?
Currently, we do not offer personalization services for any item. However, some of our items may have pre-printed verses, quotes, slogans or messages.
Are your products made in Canada, or do you source from other countries?
All our products are proudly designed in Canada. We prioritize local production to ensure the highest quality and to support our local community.
Do you offer bulk or wholesale discounts for churches or organizations?
Yes, we offer special pricing and discounts for bulk orders. Please contact our sales team at hello@faithculture.ca for more information.
Can I get notified about new product releases and promotions?
Absolutely! Sign up for our newsletter to stay updated on the latest product releases, exclusive promotions, blogs and inspirational content.
How can I stay connected with your community or contribute to your mission?
We encourage you to follow us on social media and engage with our community. You can also reach out to us through our "Contact us" page if you have ideas or content to share.
Facebook: https://www.facebook.com/faithfulculture/
Instagram: https://www.instagram.com/faithculturecanada/
Pinterest: https://www.pinterest.ca/FaithCultureCanada/
YouTube: https://www.youtube.com/@faith-culture